The MSP Blog

The nine things you need to do to manage a social crisis

The nine things you need to do to manage a social crisis

You probably already know how it starts. You’re sitting at your desk when the reception or front gate calls to say that the road is blocked by a group of angry people. You may not have known that it was coming – that’s a separate problem for a later post – but once it...

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The business benefits to opening the door to complaints

The business benefits to opening the door to complaints

Life can be hard.

Especially when you’re trying to create a complex project – no matter how big it is. Although this often happens in a foreign culture, with the increasing pace of change it can be a very similar experience even at home as we struggle to understand local values, concerns and why people don’t seem to understand what we’re doing.

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